Attorney Correspondence

Henry Alford wrote an excellent article in the New York Times last week called “The Tyranny of Constant Contact.” It’s a must read on the social etiquette involved in being on  social media (i.e., checking Facebook, Twitter, Instagram, or Snapchat) while working at a job site or spending time with family or friends. [Full Disclosure—Mr. Alford quotes this author in his story.]

HOW DO YOU COMMUNICATE WITH CLIENTS?

This story got me thinking about some frequently asked questions I get from clients: “When is a good time to call to get an update on the status of my case?” “Will you e-mail me the order that resets my case?” “What paperwork have you filed on my case?” “Are you on Facebook or Twitter and can I send you a message about my case through this platform?” These questions–like Mr. Alford’s article—also raise some interesting concerns. So here’s how I am handling these issues.

CLIENT EMAILS
CLIENT EMAILS

EMAIL COMMUNICATIONS

Clients are welcomed to call anytime between 8AM and 5 PM Monday through Friday—but I prefer to communicate by email because it’s a quick and easy way keep a client up to date on his or her case. I try to respond to emails within 24 hours—unless I am out of the office or on vacation. I am not on Facebook or Twitter and I only communicate with clients by phone, email, or in-person.

I also create an electronic-case file for all cases and am able to send soft copies of certain documents–such as notice of court dates– to clients by email. [Note—some documents, files, and other media are sensitive and for that reason I am not able to share this information by email.]

CONCLUSION

I understand that being accused of a crime or being involved in civil litigation creates a tremendous amount of stress and anxiety for clients. For that reason, I will make every reasonable effort to respond to a client’s request for information on his or her case. I consider this an important part of building the trust necessary for a successful attorney-client relationship.

GENARO R. CORTEZ
Attorney
Phone:  210-733-7575

BEXAR COUNTY PRE-TRIAL DIVERSION

The Bexar County District Attorney, Nico Lahood, announced that his office will begin offering pre-trial diversion for all misdemeanor offenses except for DWI and Family Violence cases.

Pre-trial diversion could help avoid the long term consequences for first-time offenders.
Pre-trial diversion could help avoid the long term consequences-such as jail time– for first-time offenders.

Click here for the story published by KSAT 12 news.

The Bexar County pre-trial diversion program could provide a huge benefit for first-time offenders who qualify for the program by allowing them to redeem themselves without the permanent consequences of deferred adjudication or probation.

Consequences of criminal convictions include loss of job opportunities, disqualification for certain government benefits, and possible deportation–depending on the offense.

I will write a post later with the details of the Bexar County program, but click here for a general discussion of pre-trial intervention programs in Texas.

 

GENARO R. CORTEZ
PHONE: 210.733.7575